faq

What industries does Zipido serve?

We work with SMBs, enterprises, healthcare, education, finance, retail, and public sector clients globally.

How fast can Zipido respond to support tickets?

We respond within 15 minutes for critical issues and within 2 hours for standard requests.

Do you provide on-site IT support?

Yes. We offer on-site support across major metros, plus remote assistance for clients anywhere.

Is Zipido a cloud provider?

We are a cloud solutions integrator, offering AWS, Azure, and Google Cloud services—not infrastructure owners.

Do you build custom software?

Yes. From web apps to mobile platforms, we provide full-cycle software development.

What are your payment terms?

Standard projects operate on 50/50 (start/completion) or milestone-based payment schedules.

How secure is Zipido’s service infrastructure?

All services comply with ISO 27001, use AES-256 encryption, and follow zero-trust security architecture.

Do you train client teams post-deployment?

Absolutely. Every service comes with onboarding and optional long-term training support.

Can we start with a free consultation?

Yes. We offer free 30-minute consultations to help you assess fit and needs.

How long has Zipido been operating?

Zipido was founded in 2017 and has served over 500 businesses across 3 continents.

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